Introduction
Welcome to Riad Soumaya. We value the privacy of our guests and website visitors. This privacy policy informs you how we collect, use and protect personal data when you visit our website or make a reservation.
1. Data collection
1.1 Personal data we collect:
– For reservations: Name, e-mail address, telephone number, address, payment details.
– For website visits: IP address, browser type, pages visited, time of visit.
1.2 How we collect data:
– Through our reservation system.
– Through forms on our website.
– Through the use of Google Analytics.
2. Use of Data
2.1 Purposes of data processing:
– Reservations: Processing and confirming your booking.
– Communication: Contacting you about your booking and informing you of important updates.
– Website optimisation: Analysing website traffic and usage to improve user experience.
– Marketing: Sending newsletters and promotions (only with your consent).
2.2 Google Analytics:
– We use Google Analytics to understand the use of our website. This helps us to improve and adapt the website to the needs of our visitors.
– Google Analytics collects information such as how often users visit the website, which pages they visit and what other sites they used before coming to our website.
– Google Analytics collects only the IP address assigned to you on the date you visit the site, not your name or other identifying information.
3. Data security
3.1 Security measures:
– We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access, disclosure, alteration or destruction.
– All payment data is encrypted via Secure Socket Layer (SSL) technology.
4. Sharing of Data
4.1 Third parties:
– We do not share your personal data with third parties, except when necessary to perform our services (e.g. payment processors) or when we are required to do so by law.
– We may share anonymised data with third parties for analytical purposes.
5. Your Rights
5.1 Access and correction:
– You have the right to request access to the personal data we hold about you and to have it corrected or deleted if it is inaccurate or incomplete.
5.2 Withdrawal of consent:
– You have the right to withdraw your consent to the use of your data at any time.
5.3 Objections:
– You have the right to object to the processing of your personal data for certain purposes.
6. Cookies
6.1 What are cookies:
– Cookies are small text files stored on your device when you visit our website.
6.2 How we use cookies:
– We use cookies to improve the functionality of our website and to collect information about how visitors use our website.
7. Contact information
7.1 Questions and complaints:
– If you have any questions about this privacy policy or wish to make a complaint about how we treat your personal data, please contact us using the contact details below.
Contact details:
Riad Soumaya
SARL Tassoum
vera.blommaert@skynet.be
8. Changes to this Privacy Policy
We may update this privacy policy from time to time. We encourage you to check this policy regularly to be aware of any changes